skip to main content
Iowa Lakes Community College
main content

service animals

animals, including pets, are prohibited on campus with the exception of service animals as defined by the americans with disabilities act (adaa); service-animals-in-training that are part of a certified or accredited program that is recognized within the service animal industry to train animals in compliance with the americans with disabilities act amendment, animals for instructional purposes as approved by the appropriate college authority, and working dogs used by law enforcement agencies for the purpose of enforcing the law. all animals-in-training must be clearly identified (i.e. wearing a vest) and prior permission of the college’s administration shall be obtained in advance. during work and classroom hours, no more than one service-animal-in-training is permitted on site per employee or student.

the adaa defines service animals as those that are individually trained to provide assistance to any individual with a disability. if the animals meet the criteria, they are considered service animals under the adaa regardless of whether they have been licensed or certified by a state or local government. this does not include animals for emotional support. service animals and service-animals-in-training shall be leashed and remain under the owner’s or caretaker’s control at all times.

service animals definition:

dogs that are individually trained to do work or perform tasks for people with disabilities.


  • guiding people who are blind

  • alerting people who are deaf

  • pulling a wheel chair

  • alerting and protecting a person who is having a seizure

  • reminding a person with a mental illness to take prescribed medications

  • calming a person with post traumatic stress disorder (ptsd) during an anxiety attack


service animals are allowed to accompany people with disabilities in all areas of the facility where the public is
normally allowed to go.
service animals must be:

  • harnessed -or-
  • leashed -or-
  • tethered

(unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. in that case, the individual must maintain control of the animal through voice, signal, or other effective controls.)

When & How to ask if the dog is a service animal:

when it is not obvious what service an animal provides, only 2 questions may be asked.

  1. is the dog a service animal required because of a disability?
  2. what task has the dog been trained to perform?

a disabled person with a service animal cannot be asked to remove the service animal unless:

  • the dog is out of control and the handler does not take effective action to control it
  • the dog is not housebroken

*individuals with service animals cannot be isolated from other patrons, treated less favorably, or charged a fee to have their service animal with them.

Protocol & Etiquette:

  • allow the service animal to accompany the handler at all times (i.e. cafeteria)
  • do not ask for details regarding the individual’s disability or the need for the service animal
  • do not touch the service animal unless the owner has given permission
  • do not feed the service animal
© 2020 iowa lakes community college. all rights reserved.